Privacy Policy

For all legal purposes, it is hereby stated that Ontag is a trademark and not a registered company. For all legal purposes and under the law in force, Ontag Global Marketing Solutions is a brand within a group of companies with open and registered activity, namely SolidSymbols, LDA. with VAT number 515.486.272 and registered office at Avenida Almirante Afonso Cerqueira, Edificio D.joão I 3510-022 Viseu.
1) Identification of the Data Controller
The Ontag – Global Marketing Solutions brand, located in Viseu, in partnership with the SolidSymbols, Lda. group, hereinafter referred to as Ontag, is responsible for the processing of your personal data, by automated means or not, from its collection, organization, conservation to disposal.
2) Information and Consent
The General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, hereinafter referred to as “GDPR”, ensures the protection of natural persons with regard to the processing of personal data and the free movement of such data. Under the terms of the law, “personal data” means any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person, so the protection does not cover the data of legal persons. By accepting this Personal Data Protection and Privacy Policy, the data subject gives their informed, express, free and unambiguous consent for the personal data provided to be included in a file under the responsibility of Ontag, whose processing under the terms of the GDPR complies with the appropriate technical and organizational security measures. The data contained in this base file is solely the data provided by the data subject at the time of their contact with Ontag, and is collected and processed automatically by Ontag. Under no circumstances will information be requested about philosophical or political beliefs, party or trade union membership, religious faith, private life and racial or ethnic origin, as well as data relating to health and sex life, including genetic data.
The Ontag team reserves the right to change this agreement without prior notice. We therefore recommend that you check our privacy policy regularly so that you are always up to date.
3) Necessity and Purpose of Processing Personal Data
3.1 All your personal information collected will be used to help make your visit to our website as productive, enjoyable and dynamic as possible. Ensuring the confidentiality of our site users’ personal data is important to us at Ontag.
3.1.1 Your personal data is processed because it is necessary for the negotiation, conclusion and/or performance of a contract, the fulfillment of legal obligations imposed on Ontag, the pursuit of Ontag’s legitimate interests, or because it has been the subject of your consent.
3.2 The personal data we process will only be used for the following purposes:
a) Communicating with users any updates to the services and their policies, as well as promotions and exclusive dates;
b) Communicating with clients and clarifying doubts;
c) Processing requests for information;
d) Processing complaints;
e) Preventing and combating fraud;
f) Studying and researching how users and visitors use the services;
g) Requesting comments on products or services purchased;
h) Carrying out satisfaction surveys;
i) Providing periodic information on the content of the Site, in accordance with the notification preferences configured by each user;
j) Collecting debts resulting from supplies and services, based either on the execution of contracts or on your legitimate interest in asserting your right to such collection.
3.2.1 Under no circumstances may the Data Controller:
a) sell or rent any personal data collected on this site for any reason whatsoever;
b) use any personal data collected on this site for marketing or any
commercial purpose.
4) Transfer of Personal Data
Ontag may communicate personal data to third parties contracted by it for the fulfillment of legal requirements applicable in Portuguese and European Community legislation.
5) Security Measures
Ontag declares that it has implemented and will continue to implement the necessary security measures to guarantee the security of the personal data provided to it in order to prevent its alteration, loss, processing and/or unauthorized access. Taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed, personal data are treated with the legally required level of protection.
Whenever Ontag accesses any personal data, it undertakes to:
a) Store them using legally required security measures;
b) Use the data exclusively for the purposes previously defined;
c) Ensure that the data is only processed by employees whose intervention is necessary for the provision of the service, who are bound by the duty of secrecy and confidentiality.
6) Preservation of Personal Data
Personal data processed for any purpose will not be kept for longer than is necessary for that purpose and, in any case, for no longer than 1 year from the date of giving consent or, if you have entered into a service contract with us, for the duration of the contract plus the limitation and expiry periods of the associated rights. After this period, Ontag may also keep them for compliance with legal obligations and/or for statistical purposes, for which purpose it must anonymize them.
7) Procedures for accessing Personal Data
a) Each user has the right to access all their personal data and information collected through this service and to know how this information is processed. If you wish to know what information and personal data has been collected, you should contact Ontag at its premises, or in writing by e-mail to Ontag (info@ontag.pt) responsible for this service, in accordance with the procedure identified in the Terms of Service.

b) The right to rectification of their data – the data subject has the right to obtain from the controller the rectification of inaccurate personal data concerning them.
c) The right to have their data deleted – the data subject has the right to obtain from the controller the total or partial deletion of their personal data, without undue delay, when it is no longer necessary for the purpose for which it was collected or processed, when the data subject withdraws the consent on which the processing of the data is based (when it is based on consent) and if there is no legal basis for said processing, and also when the data subject opposes the processing and there are no legitimate interests justifying it. If any of these cases apply, the controller is obliged to delete the data subject’s personal data.
d) The right to restriction of processing insofar as it concerns the data subject – if the accuracy of the personal data is contested, for a period that allows the controller to verify its accuracy and if it has opposed the processing, until it is established that the legitimate grounds of the controller prevail over those of the data subject.

e) O direito de se opor ao tratamento – quando o tratamento for efetuado para efeito dos interesses legítimos prosseguidos pela Ontag, o titular dos dados tem o direito de se opor a qualquer momento, por motivos relacionados com a sua situação particular, ao tratamento dos dados pessoais que lhe digam respeito. O responsável pelo tratamento cessa o tratamento dos dados pessoais, a não ser que apresente razões legítimas e legais para esse tratamento que prevaleçam sobre os interesses, direitos e liberdades do titular dos dados, ou para efeitos de declaração, exercício ou defesa de um direito num processo judicial.
f) o direito à portabilidade dos dados – o titular dos dados tem, nos termos e nas condições definidas na lei, o direito de receber os dados pessoais que lhe digam respeito e que tenha fornecido a um responsável pelo tratamento.
g) O direito de retirar o consentimento em qualquer altura – se o tratamento dos dados se basear no consentimento, o titular dos dados tem o direito de retirar o seu consentimento em qualquer altura, sem comprometer a licitude do tratamento efetuado com base no consentimento previamente dado.
Caso pretenda exercer qualquer um dos direitos mencionados de a) a g), deverá contactar-nos por escrito, através do email info@ontag.pt
8) Links to Third Party Sites
a) Ontag has links to other websites which, in our opinion, may contain useful information / tools for our visitors. Our privacy policy does not apply to third-party sites, so if you visit another site from ours, you should read its privacy policy.
We are not responsible for the privacy policy or content on those sites.
It is precisely as part of this total customer orientation that ONTAG makes a serious commitment to its customers. In this regard, ONTAG has the following objectives:
– Total customer satisfaction as the reason for business success, providing the best solutions;
– Comply with all requirements regarding the handling of suggestions and complaints;
– Fostering customer loyalty and differentiating itself positively in the market, through the personalization and freedom given to the customer in the solutions offered;
– Ensuring that all customer service requirements are met, with careful procedures and in line with its objectives;
– Building relationships of trust with partners in order to promote the best solution for the client;
– Ensuring professionalism, which allows us to improve the quality of services, guaranteeing the company and its partners greater competitiveness and its employees greater satisfaction in the performance of their profession;
– Developing values such as innovation, creativity and
personalization, recognizing, disseminating and establishing improvement projects with partners;
– Always apply strict compliance with regulations.
In this way, ONTAG is able to provide a service of excellence that is constantly evolving, is committed to continuous innovation and provides its employees with the necessary means to honor this commitment.
DATE OF OPERATION OF THE VERSION OF THE POLICY
The current version of the privacy policy is 3.0.
It is valid from 21/05/2024 until a new version of the policy is made available.

Cookie Policy
INFORMATION ABOUT OUR USE OF COOKIES
We use cookies to store information such as your personal preferences when you visit our website. This may include a simple popup, or a link in various services we provide, such as forums, service pages, landing pages, etc.
Our websites are operated by ONTAG and its group companies (together “SolidSymbols, Lda.”). The websites use cookies to distinguish you from other users and this helps us to offer you a good experience when you browse our pages and also helps us to implement design improvements and personalized communication for a better experience.
Cookies help us offer a better customer experience when you browse our websites and also help us improve and personalize the websites for you. For example, we track the domains from which people visit and also measure visitor activity on websites. We use the information we collect to measure the number of visitors to the different areas of our websites to improve the way they work and to ensure that we can process and meet your needs without embarrassing you.
In addition, we also use third-party advertising on our website to support maintenance costs. Some of these advertisers may use technologies such as cookies and/or web beacons when advertising on our website, which will result in these advertisers (such as Google through Google AdSense) also receiving your personal information, such as your IP address, your ISP, your browser, etc. This function is generally used for geotargeting (showing advertising from Viseu only to readers from Viseu, for example) or presenting targeted advertising to a type of user (such as showing restaurant advertising to a user who regularly visits cooking sites, for example).
You can remove the cookies placed on your device by our websites or prevent our websites from placing further cookies on your device at any time. This may affect or not allow you to log in to programs, websites or forums from us and other networks.
By visiting our website with your browser settings adjusted to allow cookies you agree to the use of non-essential cookies and acknowledge the use of essential cookies for the purposes described below in order to provide you with a fully functional and tailored online experience.
What is a cookie?
A cookie is a small text file that is downloaded and stored on your computer or mobile device by the websites you visit. It only retains information related to your preferences and therefore does not include your personal data.
Your browser accesses the cookie file only when you visit the website that generated it. This helps facilitate your navigation by automatically logging you in and remembering information such as your preferences or what’s in your shopping cart, for example. Cookies allow websites like ours to provide a more personalized experience targeted to your personal preferences.
The information stored in any cookie can only be accessed by the website that created it and cookies are limited to communicating only the information you have disclosed to the website.
Managing cookies:
You can set your browser to refuse all or some of the cookies or to alert you when websites try to set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly. If cookies are not enabled on your computer, your experience on this website will be limited to browsing and searching. To enable and manage cookies, use your browser. Check the “Help” menu of your specific browser (or on your cell phone) to find out how to change your cookie preferences.
WE USE THE FOLLOWING TYPES OF COOKIES
Essential cookies
– Strictly necessary cookies: These are cookies that are necessary for the operation of our websites. They include, for example, cookies that allow you to log in to secure areas of our websites. We do not require your consent to place these cookies. You can block these cookies on your device / browser, however this may cause the website not to function optimally as certain features may become unavailable.
– Analytical/performance cookies: These allow us to recognize and count the number of visitors and see how they move around our websites during their use. This helps us to improve the way our websites work, for example by ensuring that users can easily find what they are looking for. We use cookies to compile visitor statistics, such as the number of people who have visited our websites, how they arrived at our websites, what type of technology they are using (e.g. Mac or Windows, which helps to identify if the website is not working as it should on specific technologies), how long they spend on the websites, which pages they access, etc. This helps us to continuously improve our websites so that our users are always satisfied.
Non-essential cookies
– Functionality cookies: These are used to recognize you when you return to our websites. This allows us to personalize our content especially for you, greet you by name and remember your preferences (for example, your choice of language or region).
– Performance cookies: These cookies allow us to improve the functionality and experience of our website, including third-party cookies that collect information to help better tailor our advertising to your interests, preferences and past activities. – Targeting cookies: These cookies record your visit to our websites, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose, but only if you consent to such sharing.
– Social Media/Re-marketing Cookies: So that you can easily “Like” or share our content, we include sharing buttons on our websites for certain social networks, such as Facebook and Instagram. These cookies are set by the third-party social media websites to which they link, including: Facebook, YouTube, Pinterest, Instagram, LinkedIn, Whatsapp, Twitter. Ontag is not responsible for any problems or embarrassment caused by cookies that are not ours or that have any origin outside our website.
For a full list of all cookies, please see the list below.
Cookie Name and Type:
Facebook Social Remarketing
Google AdWords Remarketing Targeting
Google AdWords Conversion Performance
Google Analytics Essential
– Sharing on social networks
If you use the buttons that allow you to share products and content with your friends via social networks such as Instagram and Facebook, these companies may set a cookie in your computer’s memory.
Find out more here:
https://www.facebook.com/about/privacy/
http://twitter.com/privacy
http://www.google.com/intl/en-GB/policies/privacy/
CHANGES TO THIS COOKIE POLICY AND MORE INFORMATION
Any changes to this cookie policy in the future will be published on this page. These changes may not be communicated. Ontag does not undertake to notify you constantly and whenever it changes these policies. Please check back frequently for updates or changes to this cookie and privacy policy for the Ontag website.
CONTACT US
Thank you for taking the time to learn about Ontag’s privacy and cookie policy. We firmly believe that it is increasingly important for our users to know exactly how their personal data is handled and how we care about its security.
If you still have any further questions, comments or requests about our cookie policy or how we use cookies on our websites, please contact us by email (info@ontag.pt).
This policy was last reviewed and updated in May 2024.