Pre-contractual information / General conditions of use of the site

1 – Purpose
This document sets out the pre-contractual information relating to contracts concluded remotely on the website www.ONTAG.pt.
ONTAG reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice.
Browsing the website www.ONTAG.pt, its subdomains and sub-websites, as well as the purchase of any product from those addresses, implies acceptance of this information and the General Conditions of Use contained on this page.
Online sales are valid and applicable anywhere in the world.
2 – Conditions of use of www.ONTAG.pt
The User undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morality and good customs, or the rights and interests of third parties.
The www.ONTAG.pt website may contain links to other websites, which may contain useful information/tools for their users. These general conditions will not apply to third-party websites. As such, if the user visits another website, redirected from our website, they should read the website’s privacy policy. privacy. We are not responsible for any problems caused on a non-Ontag website.
3 – Changes to these Conditions
ONTAG reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website, its services and the general conditions of use, with the exception of contracts already concluded and in progress. These modifications will serve to improve the website, while at the same time improving the services offered to the website user who, if they do not agree with the changes made, may terminate the contract.
4 – Intellectual property
All the content and information contained on www.ONTAG.pt and its subdomains is the property of ONTAG and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained on that website is subject to its prior authorization in this regard and is expressly prohibited without the consent and authorization of Ontag.
5 – Product and Price Information
5.1 Product information
ONTAG takes into account information regarding the essential characteristics of products through technical descriptions shared by its suppliers, photographs and videos illustrating the products marketed, in strict compliance with the best market standards. In the products we recommend throughout our website, we have full rights to use these images and descriptions, and the partnership process is based on legal marketing grounds. We have full rights to advertise your products and logos. In these cases, Ontag only acts as an intermediary between customers and brands. At no time do we ever see, touch or handle any kind of product that is not Ontag’s product. Ontag is NOT responsible for any problems that occur between the brands we advertise and their customers. We only recommend the product or service, on our part, we have no moral or legal responsibility with any issue that happens with the product, service or with potential customers.
5.2 Price information
The retail prices indicated on www.ONTAG.pt and its subdomains are shown in euros.
Shipping costs are borne by the user and buyer, and are added to the total value of the products selected. The user will be informed of these charges before confirming their order and completing the purchase process. ONTAG reserves the right to change prices at any time. However, ONTAG undertakes to apply the rates and prices indicated when placing the purchase order.
In the event of a computer, manual or technical error, or of any other origin, which causes a substantial change not foreseen by ONTAG in the retail price, such that it becomes exorbitant or manifestly derisory, the purchase order will be considered invalid and annulled.
The prices and products available on www.ONTAG.pt are only valid for purchase orders made through www.ONTAG.pt and may not coincide with other physical stores, unless promotions are expressly indicated online.
6 – Liability
ONTAG is not responsible for any damage resulting from any computer virus or any other situation to which it is unaware and which prevents access to and correct operation of the www.ONTAG.pt domain and the services provided on it.
7.1 – Personal data policy
7.2 Who is responsible for processing the Customer’s personal data?
ONTAG is the data controller.
7.3 What data does ONTAG process?
ONTAG processes the following personal data: name, e-mail address, VAT number and address, telephone number, date of birth and IBAN.

7.4 What does ONTAG need the Customer’s personal data for?
The aforementioned personal data is processed for the purposes of authentication, issuing the invoice and handling the home delivery process.
Personal data will also be used to identify potential consumption preferences, including the definition of profiles, based on the history of remote purchases and consumption associated with the ONTAG program. Predicting consumer preferences and identifying profiles is aimed at designing personalized marketing actions, optimizing the range of products available online, as well as communicating campaigns in advance that are likely to be of interest to the customer, which can be assigned and communicated automatically. ONTAG requests the customer’s consent to carry out this processing. The customer may revoke their consent at any time.
7.5 To whom does ONTAG pass on your personal data?
ONTAG only passes on your personal data to the Tax Authority, companies contracted to deliver items to your home, technical assistance or financial entities. Customer contact details may be passed on to digital marketing partners in order to promote ONTAG’s marketing activities. In the case of purchases from partners, where ONTAG is an intermediary, your personal data is passed on to the companies that sell the items purchased by the customer. 7.6 How does ONTAG communicate campaigns, offers or benefits to the customer?
Campaigns, offers or benefits are communicated via telephone calls, SMS, e-mail, or other actions through digital platforms, and the customer is informed of how they can stop receiving them. Campaigns, offers or benefits may also be visible, either in the physical store or in the online store, via www.ONTAG.pt.
7.7 What is the retention period for the Customer’s personal data?
ONTAG will delete the customer’s personal data after a period of 10 years, this being the period for keeping documents for tax purposes, as well as the reasonable useful life of the equipment. The data will also be deleted within one month of the customer expressing their intention to cancel. In this case, ONTAG will only keep transaction data for tax purposes.
7.8 What are the Customer’s rights and how can they exercise them?
As a rule, the customer has the following rights in terms of personal data protection: right of access, right to rectification, right to erasure, right to restriction of processing, right to portability, right to object.
For more information, please consult our privacy policy.
8 – Applicable legislation
These general terms and conditions and all contracts entered into under them are governed by Portuguese law.

9 – Alternative Dispute Resolution
In the event of a dispute, the consumer can turn to a Consumer Dispute Resolution Body:
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo.
Nova University Law School – Campolide Campus
www.arbitragemdeconsumo.org
CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
Ninho de Empresas Building – Estrada da Penha 8005-131 Faro
www.consumidoronline.pt
Consumer Conflict Arbitration Center of the District of Coimbra
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Rua dos Douradores, 116, 2º
1100-207 Lisbon
www.centroarbitragemlisboa.pt
Contracts concluded in the Autonomous Region of Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt
Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Center
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
www.triave.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 Viana do Castelo
www.ciab.pt

In the event of a consumer dispute online, the consumer can use an online dispute resolution (ODR) system, the ODR Platform (“online dispute resolution”), which is competent for resolving disputes relating to contractual obligations resulting from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts here. For Complaints and Claims – on the Consumer Portal (www.consumidor.pt).